Next Course scheduled to be started on 18th April 2017

HERE AT TRAc


our partner network is Strategic

Refresher Training

With the ever- changing landscape of hospitality in Sri Lanka, it is vital that establishments not only maintain but increase their competitive advantage with the demanding tourist.

This is where TRAc can play a part, we work with our clients to help maintain and lift their service standards as well as improve communication and customer service skills.

We can custom-write courses for your specific needs based on areas for improvement for your existing staff or offer training from our existing training suite of courses, designed from our extensive experience in the hospitality sector.

We offer professional training courses, written by us, delivered by foreign trainers. Our training style is interactive and delivers results.

Trainees are continually assessed before, during and after the course and we work with our clients to ensure that training is used effectively at work and not stop in the training room.

If you are interested in maintaining your competitive advantage in the changing landscape of the Sri Lankan Hospitality trade, contact us about refresher training for your existing staff.

A selection of our courses:

Hospitality Refresher

We aim to lift hospitality standards around the island. Our team of trainers have Sri Lankan and international experience of lifting teams to achieve excellence in service. You are free to utilize our generic training course, alternatively we can work with you to design a programme that suits your specific needs.

Refresher Restaurant Stewarding

3-stage meal: Welcome, attentive earnest service and a heartfelt goodbye

English Language/Customer Service

We combine English language with Customer Service and we ensure trainees understand and deliver to guests expectations. This course has been specifically written for the hospitality industry by us.

Wine Pairing

Learn how to match wine with food. Take into consideration basic taste interactions, individual preferences and sensitivities

Internal Customers

Recognising internal customers as important is a key to improving intra-department communications and ultimately a seamless end-to-end customer satisfaction for your guests. A course designed to recognize the benefits of working together for a common goal through team work.